Most withdrawals clear compliance within the published review window shown on the submission page — typically 24 to 72 hours for established accounts. Larger transfers, or those routed through new counterparties, can take up to five business days.
If the window expires before a decision is reached, you can re-submit from the dashboard with no penalty.
All outbound transfers are screened against sanctions lists, counterparty data, and your stated method. Review is standard procedure and is not, in itself, an indication of any issue with your account.
Open cases appear on your dashboard under Open expert requests, and every case has a unique secure key. Senior investigators reply within five business days, usually sooner.
The deposit wallet shown on your dashboard is fixed for security. To change it, file a request through the contact desk — identity verification is required before any change is processed, and changes typically clear within two business days.
No. Vanguard Asset Relations does not custody client funds, take success fees, or guarantee outcomes. We bill hourly for forensic work and produce court-admissible deliverables.
At minimum: a written summary of the loss, transaction hashes or wire references, copies of correspondence with the counterparty, and proof of identity. Anything you can supply up front shortens the review.
Reach the desk immediately and request a session lock. Do not share your password, recovery phrase, or 2FA codes with anyone — including someone claiming to be from Vanguard. We will never ask for those credentials.
Yes. All client communications are covered by our engagement terms and, where applicable, by attorney–client privilege through our legal partners. Materials are stored under the same controls as any forensic work product.
Engagements are billed at agreed hourly rates against a written scope, with a retainer at the start of work. We do not take contingency or success fees — there is no upside for us in any particular outcome, only in the quality of the record we produce.
Outbound transfers must match the verified beneficiary on file. To add a new beneficiary, submit verification through the contact desk — proof of ownership of the receiving account is required.
If a submission sits past its compliance window without a final decision — usually because requested documentation hasn't been returned — it auto-closes. You can re-file from the dashboard; the new submission inherits the prior reference for continuity.
Send a written closure request through the contact desk. We'll reconcile any open cases, return outstanding balances to your verified beneficiary, and provide a final statement. Records are retained for the period required by regulation, then purged.